By making a reservation, paying for accommodation or checking in, guests agree to the following terms and conditions.

Reservations and Payment

• Bookings are subject to availability and confirmed when a booking confirmation is issued.
• Guests must provide accurate contact, payment and occupancy details.
• The person making the booking must be at least 18 years old.
• Accommodation must be paid before or at check-in unless prior arrangements have been approved.
• Town Square Motel may process or pre-authorise the card provided for accommodation, security, damage or additional charges.
• Valid photographic identification and a valid credit or debit card are required at check-in.
• Guests under 18 must be accompanied by a responsible adult.

Check-in and Check-out

• Check-in is from 2:00 pm.
• Check-out is by 10:00 am.
• Guests arriving after reception closes must arrange late check-in in advance.
• Early check-in and late check-out are subject to availability.

Cancellations and No-shows

• Unless otherwise stated, cancellations made within two days of arrival will incur a charge equal to the first night’s accommodation.
• Prepaid, non-refundable, promotional, group and special-event bookings may have separate cancellation conditions.
• Changes and shortened stays are subject to availability and may incur additional charges.
• If a guest does not arrive or contact the motel, the booking may be cancelled and the applicable cancellation fee charged.

Rooms, Visitors and Conduct

• Rooms must not exceed their maximum occupancy, and only registered guests may stay overnight.
• The registered guest is responsible for the conduct of all visitors.
• Parties, excessive noise, unlawful activity and abusive or disruptive behaviour are not permitted.
• Management may require guests or visitors to leave if their behaviour threatens safety, causes disruption or damages property. A refund will not normally be provided in these circumstances.
• Smoking and vaping are not permitted inside guest rooms.
• Guests must not interfere with fire alarms, smoke detectors or other safety equipment.
• Pets are not permitted without prior approval. This does not apply to appropriately trained assistance animals.

Damage and Additional Cleaning

The registered guest is responsible for reasonable costs arising from:

• Damage or missing motel property.
• Smoking or vaping inside a room.
• Excessive or additional cleaning.
• Unauthorised animals.
• Unpaid accommodation or other charges.
• Loss of income where guest-caused damage prevents a room from being used.
• Extra cleaning

These costs may be charged to the payment method provided with the booking.

Room Access, Parking and Property

• Authorised staff may enter rooms for housekeeping, maintenance, safety or emergencies.
• On-site parking is subject to availability and used at the vehicle owner’s risk.
• Guests are responsible for securing their rooms, vehicles and personal belongings.
• Guests must pay any postage costs associated with returning lost property.

Privacy and Consumer Rights

Town Square Motel collects and uses personal information to manage reservations, payments, guest services, security and legal obligations. Information may be shared with authorised booking platforms, payment providers or government authorities where necessary.

Nothing in these terms excludes any rights or remedies available under the Australian Consumer Law. These terms are governed by the laws of New South Wales.

Contact Details

Town Square Motel
246 Anson Street, Orange NSW 2800
Telephone: (02) 6369 1444
Email: admin@townsquaremotel.com.au

For Restaurant bookings:

Telephone: (02) 6362 1353