Hey there! This Privacy Notice explains how Town Square Motel (“Town Square Motel”, “we”, “us”, or “our”) collects, holds, uses, stores, and discloses personal information when you use our website, make a booking, contact us, or interact with our business.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Notice also explains how you can contact us if you have questions or concerns about how your information is managed.

Who are we?

Town Square Motel is a centrally located accommodation provider based in Orange, New South Wales, Australia.

We provide motel accommodation, hospitality-related services, booking facilities, and customer support to guests visiting Orange for business, tourism, events, and leisure.

What personal information do we collect?

The types of personal information we may collect depend on how you interact with us and may include:

Category of Personal Information	Examples of Information Collected
Contact & Identity Information	Name, email address, phone number, postal address, government-issued identification details, vehicle registration details
Booking Information	Reservation details, check-in and check-out dates, room preferences, special requests, booking history, payment and transaction details
Communication Information	Emails, enquiries, feedback, reviews, complaints, customer support communications, phone call records
Website & Technical Information	IP address, browser type, device information, website usage information, cookies, analytics data, session activity
CCTV & Security Information	CCTV footage and related security monitoring information collected in public areas of the property
Employee Information	Employee contact details, emergency contact information, payroll information, bank account details, tax file numbers, superannuation information, employment history, qualifications, training records, roster and attendance information, workplace health and safety records
Supplier & Service Provider Information	Business contact details, billing and payment information, ABNs, bank account details, service agreements, invoices, communications, and compliance documentation
Marketing & Promotional Information	Marketing preferences, mailing list subscriptions, promotional engagement information

 

We do not knowingly collect:

• personal information from children without appropriate consent;
• sensitive health information unless voluntarily provided and necessary to accommodate guest requirements;
• criminal history information.

How do we collect personal information?

We generally collect personal information directly from you when you:

• make a booking;
• submit an enquiry;
• contact us by phone, email, or online form;
• subscribe to promotions or updates;
• stay at our property;
• work with us or provide us services;
• interact with our website or social media pages.

We may also collect information automatically through our website using cookies, analytics tools, and similar technologies. These technologies help us:

• improve website functionality;
• understand visitor behaviour;
• enhance guest experience;
• analyse website traffic.

Some third-party services such as Google Analytics or online booking platforms may also collect information through cookies or similar technologies.

You can usually control cookies through your browser settings.

For what purposes do we collect, hold, use and disclose your personal information?

We use your info to keep things running smoothly and to make your experience with us better. Here is why we collect your data:

Purpose	Description
Accommodation & Booking Management	To process reservations, confirm bookings, manage check-in and check-out processes, communicate with guests regarding their stay, and provide accommodation-related services.
Customer Service	To respond to enquiries, assist guests, provide support, and manage complaints, feedback, or service-related requests.
Payments & Administration	To process payments, manage invoices and financial records, maintain internal administration processes, and support fraud prevention and security measures.
Marketing & Promotions	If you choose to opt in, we may send promotional communications including special offers, promotions, motel updates, and information about local events or experiences. You may unsubscribe from marketing communications at any time.
Website Improvement	To improve website functionality and performance, analyse visitor trends and usage behaviour, personalise user experiences, and enhance the overall functionality of our website and online services.
Employment & Workforce Management	To manage recruitment activities, employment relationships, payroll, rostering, training, workplace health and safety obligations, employee communications, performance management, and other employment-related administrative functions.
Supplier & Service Provider Management	To engage with contractors, suppliers, booking partners, consultants, maintenance providers, and other service providers, including managing accounts, invoices, service delivery, compliance, operational support, and business relationships.
Legal & Safety Purposes	To comply with legal and regulatory obligations, protect the safety and security of guests, staff, and property, investigate or prevent unlawful activity, and support fraud prevention and risk management activities.

We also may disclose information in the following circumstances.

• Business Transfers: If we merge or are acquired by another company, or if our assets are transferred.
• Legal Process: To comply with legal requirements.
• Protection: To investigate and prevent illegal activities, fraud, or threats to safety.

Who do we share your personal information with?

We may disclose personal information to trusted third parties where reasonably necessary, including:

• booking and reservation platforms;
• payment processors;
• IT and website service providers;
• accountants, legal advisers, or insurers;
• contractors or service providers assisting our operations;
• regulatory authorities or law enforcement where required by law.

We may also disclose information if our business structure changes, including in connection with a sale, merger, or transfer of business assets.

How do we hold your personal information and manage the data quality and security of your personal information?

Personal information may be stored:

• electronically;
• in cloud-based systems;
• within booking and hospitality management platforms.

We  will take reasonable steps to ensure that personal information that is held which is no longer required, including under any contractual or legal requirement, is destroyed or de-identified in a secure manner.

Providing some information is optional. If you choose not to enter your personal information, we may not be able to provide you with our services.

How do you use your data rights?

You may request access to personal information we hold about you or request corrections if you believe the information is inaccurate, out-of-date, incomplete, irrelevant, or misleading.

To make a request, please contact us using the details below.

We may require verification of your identity before processing your request. In some circumstances permitted by law, we may refuse access requests.

How we handle complaints?

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us in writing.

We will investigate your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au/

Contact

If you have any questions about this Privacy Notice or how your personal information is handled, please contact us:

Town Square Motel
 246 Anson Street
Orange NSW 2800
Australia

Phone: (02) 6362 1999
Website: https://townsquaremotelorange.com.au/
Email: reservations@townsquaremotelorange.com.au